Terms of service

Overview
Welcome to Tail Tales! “We,” “us,” and “our” refer to Tail Tales. Tail Tales operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Service”). Tail Tales is powered by Shopify, which enables us to provide the Service.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Service.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including disclaimers and limitations of liability.

By visiting, interacting with, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy [link]. If you do not agree to these Terms of Service or our Privacy Policy, please do not use or access our Service.

Section 1 - Access Rights and Accounts
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you consent to us allowing any of your minor dependent relatives to use our Services on devices owned, purchased, or managed by you.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide on our store is correct, complete, and current, and that you have all necessary rights to provide such information.
You are entirely responsible for maintaining the security of your account credentials and all account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products
We have made every effort to accurately represent our products and services on our online store. However, please be aware that the actual colors or product appearance displayed may differ from what you see on your screen due to differences in the type of device you use to access the store and your device settings and configurations. We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations, or that it will be exactly as described or represented on our online store.
All product descriptions are subject to change without notice. We reserve the right to discontinue any product at any time and to limit the quantity of any product we offer to any person, geographic area, or jurisdiction on a case-by-case basis.

Section 3 - Orders
When you place an order, you are making an offer to purchase. Tail Tales reserves the right to accept or reject your order at its sole discretion for any reason. Your order is not final until Tail Tales confirms its acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it; Tail Tales may not be able to cancel your order once it has been accepted. If we do not accept, change, or cancel your order, we will attempt to notify you via the email address, billing address, and/or phone number you provided when placing your order.
Your purchases are subject to returns and exchanges only in accordance with our Refund Policy [link]. You represent and warrant that you are purchasing for personal or home use and not for any commercial resale or export purposes.

Section 4 - Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time your order is placed and will be included in your order confirmation email. Unless expressly stated otherwise, listed prices do not include taxes, shipping, handling, duties, or import fees.
The prices we list on our online store may differ from those offered in our physical stores or at other stores operated by third parties. We may occasionally offer promotional offers on our services that affect pricing, which are governed by terms and conditions separate from these Terms. If there is any conflict between the terms of a promotion and these Terms, the terms of the promotion will control.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card number and expiration date, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are authorized to use the credit card to make the purchase, (iii) charges incurred during the purchase process will be honored by your credit card company, and (iv) you will pay the advertised price for all charges incurred during the purchase process, including shipping and handling fees and all applicable taxes, if any.

Section 5 - Shipping and Delivery
We are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delivery delays caused by the freight carrier, customs processing, or events beyond our control. Title and risk of loss for the products pass to you upon our transfer to the freight carrier.

Section 6 - Intellectual Property
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product testimonials, videos, and audio, and the design, selection, and arrangement thereof, are owned by Tail Tales, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials on the Services without our prior written consent. Except as expressly provided in these Terms, nothing in these Terms grants or should be construed as granting you any license or other right under any patent, trademark, copyright, or other intellectual property of Tail Tales, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. Tail Tales reserves all rights not expressly granted in these Terms.
The Tail Tales name, logo, product and service names, designs, and slogans are trademarks of Tail Tales or its affiliates or licensors. You may not use such trademarks without Tail Tales' prior written permission. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 7 - Optional Tools
As part of the Service, you may be provided with access to third-party customer tools, which we do not monitor, control, or otherwise interfere with.
You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without warranties, representations, or conditions of any kind, and without any endorsement. We assume no liability arising from or in connection with your use of optional third-party tools.
Your use of optional tools offered through the Website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms on which the relevant third-party providers provide such tools.
We may also offer new features through the Service in the future (including the release of new tools and resources). Such new features shall also be considered part of the Service and subject to these Terms of Service.

Section 8 - Third-Party Links
The Service may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services and access these materials or third-party websites, you do so at your own risk.
We assume no responsibility for any harm or damage arising from your access to any third-party websites, or your purchase or use of products, services, resources, or content on any third-party websites. Please carefully review the third-party's policies and practices and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be addressed directly with the third party.

Section 9 - Relationship with Shopify
[Note to Merchants: This section accurately describes Shopify's relationship with your store and should not be removed or modified.]
Tail Tales is powered by technology provided by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make on our store are conducted directly with Tail Tales. By using the Services, you acknowledge and agree that Shopify is not responsible for any transactions relating to any sales between you and Tail Tales, including any harm, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchases and transactions with Tail Tales.

Section 10 - Privacy Policy
All personal information we collect through the Service is subject to our Privacy Policy (available here [link]), and certain personal information may be subject to Shopify's Privacy Policy (available here). By using the Service, you acknowledge that you have reviewed these privacy policies.
Because the Service is hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Service in order to provide and improve the Service. Information you submit to the Service will be transferred to and shared with Shopify and third parties, who may be located in countries other than your location, in order to provide you with the Service. Please review our Privacy Policy [link] for more information on how we, Shopify, and our partners use your personal information.

Section 11 - Feedback
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively, "Feedback"), you grant us a worldwide, perpetual, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial purposes. For example, we may exercise our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services, and to perform and enforce our obligations and rights under these Terms of Service.
You also represent and warrant that: (i) you own or have all rights necessary to submit any Feedback; (ii) you have disclosed any compensation or incentive you received for submitting the Feedback; and (iii) your Feedback will comply with these Terms. We have no obligation to: (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback. We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party's intellectual property rights or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malicious software that could in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate someone else, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

Section 12 - Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses
You may access and use the Service only for lawful purposes. You may not access or use the Services, directly or indirectly, for any of the following purposes: (a) for any illegal or malicious purpose; (b) to violate any international, federal, provincial or state regulation, bylaw, law, or local ordinance; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to transmit, knowingly receive, upload, download, use, or re-use any material that is inconsistent with these Terms; (g) to transmit or procure the transmission of any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation tactics; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone from using or enjoying the Services, or that, as determined by us, may harm Tail Tales, Shopify, or users of the Services or expose them to liability. Furthermore, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Service; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service; (c) harvest or track personal information of others; (d) spam, phishing, pharming, phishing, spidering, crawling, or scraping; or (e) interfere with or circumvent the security features of the Service or any related website, other websites, or the internet. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any provision of these Terms.

Section 14 - Termination
We may terminate this Agreement or your access to the Service (or any part thereof) at any time without notice, and you will remain liable for all outstanding payments up to and including the date of termination.

All amounts due on the termination date will be revoked.

The following provisions shall survive any termination: Intellectual Property, Feedback, Termination, Disclaimer, Limitation of Liability, Indemnity, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 15 - Disclaimer
The information provided on or through the Service is for general information purposes only. We do not guarantee the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Service, or by anyone who may be informed of any content therein.

Except as expressly provided by Tail Tales, the Service and all products available through the Service are provided for your use on an "as is" and "as available" basis, without representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We make no warranty, representation, or guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you.

Section 16 - Limitation of Liability
To the maximum extent permitted by law, in no event shall Tail Tales, our partners, directors, officers, employees, alliances, agents, contractors, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of your use of any part of the Service or any products purchased through the Service, or for any other claim related in any way to your use of the Service or any products, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Section 17 - Indemnification You agree to indemnify, defend, and hold harmless Tail Tales, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of or in connection with your (1) breach of these Terms of Service or the documents they incorporate by reference, (2) violation of any law or the rights of a third party, or (3) access to and use of the Services. We will provide you with notice of any indemnifiable claim, and our failure to provide you with notice will not relieve you of our indemnification obligations unless the failure to do so would materially affect you. We may assume control of the defense and settlement of any such claim (including selection of counsel) at your expense, but we will not settle any claim that imposes a non-monetary obligation on you without your consent, which you may not unreasonably withhold. You will cooperate in the defense of any such claim, including the production of relevant documents. Section 18 - Severability
If any provision of these Terms of Service is held to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, such holding shall not affect the validity and enforceability of any other remaining provisions.

Section 19 - Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted on this site or in connection with the Service, constitute the entire agreement and understanding between you and us and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the proposing party.

Section 20 - Assignment
You may not delegate, transfer, or assign this Agreement or any of your rights or obligations hereunder without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.

Section 21 - Governing Law
These Terms of Service and any individual agreements under which we provide Services shall be governed by and construed in accordance with the federal, state, or local courts in the judicial district in which Tail Tales's headquarters is located. You and Tail Tales consent to venue and personal jurisdiction in such courts.

Section 22 - Headings
The headings used in this Agreement are for convenience only and will not limit or otherwise affect these Terms.

Section 23 - Changes to Terms of Service
You can review the most current version of these Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. You are responsible for checking our website periodically for changes to the Terms of Service. We will notify you of material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to our website or Services following our posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 24 - Contact Information
Questions regarding these Terms of Service should be sent to us at lichenghan@tailtalespet.com.